Remote Customer Success Manager

We are seeking a proactive and empathetic Remote Customer Success Manager to join our team. In this role, you will be the main point of contact for our clients, ensuring their success with our services. Your responsibilities include onboarding new customers, providing ongoing support, and identifying opportunities for upselling. You will work closely with internal teams to ensure customer satisfaction and retention.

Responsibilities:

• Build strong relationships with customers
• Provide guidance and support through onboarding processes
• Address customer queries and resolve issues in a timely manner
• Collaborate with sales and product teams to enhance client experience
• Monitor customer engagement and success metrics

Other Benefits:

• Remote work flexibility
• Health and dental insurance
• Professional development opportunities
• Performance-based bonuses