As a Customer Success Manager, you will be the linchpin between our clients and our company, ensuring that our customers derive maximum value from our products and services. You will be responsible for onboarding new clients, guiding them through the initial setup and configuration, and ensuring they are fully equipped to meet their business objectives using our platform.

This role goes beyond basic customer support. You’ll proactively engage with clients to understand their needs, analyze their performance metrics, and offer tailored advice on how to optimize their use of our solutions. Your success will be measured by how well you manage relationships, improve customer satisfaction, and drive product adoption and retention.

Responsibilities:

• Onboarding & Training: Lead new client onboarding sessions, ensuring customers are set up for long-term success. Provide personalized training and ensure the product is integrated smoothly into their operations.
• Account Management: Manage a portfolio of clients, acting as the main point of contact for product inquiries, technical issues, and strategic guidance.
• Customer Advocacy: Understand client needs deeply and advocate for them within the organization by collaborating with sales, product, and support teams to ensure a seamless customer experience.
• Retention & Growth: Monitor customer satisfaction levels and product usage data to identify accounts at risk of churn and proactively provide solutions. Identify expansion opportunities and work with sales teams to offer appropriate upgrades or additional services.
• Customer Insights: Regularly collect and report on customer feedback to help improve our product, processes, and overall customer experience.
• Product Expertise: Stay up-to-date with product features and provide expertise on best practices, ensuring that customers are fully leveraging the solution to meet their goals.
• Performance Analysis: Track and analyze customer performance data to help identify areas where our services can provide more value, and provide strategic insights for future improvements.

Compensation:

• Salary: $60,000 - $80,000 annually, based on experience.
• Performance-based bonuses.
• Full health, dental, and vision benefits.
• 401(k) with company matching.
• Generous paid time off policy.